Your rights and obligations

When you use our site, you are likely to have a number of obligations and/or to benefit from certain rights and guarantees. This page is intended to inform you of these rights and obligations in order to avoid any abuse.

I. Your obligations on Videdressing

1.Are you a private or professional user ?

We remind you that you can be considered a professional seller in the following cases:

  • You sell items that you purchased for resale rather personal use ;
  • You sell items that you have created yourself ;
  • You sell a large volume of items on a regular basis ;
  • The sales you make allow you to generate profits and earn a substantial income.

We also remind you that when you sell goods you no longer want to keep, the income from these sales is not taxable except in special cases.

If you have any doubt about your professional or private status, we invite you to find out about the legal and regulatory provisions that can help you determine your status.

2. Obligations of the private seller

In accordance with Article 242 bis of the French General Tax Code, you may have to declare your income generated on our site and therefore be subject to employee-related and tax obligations.

We remind you that tax fraud exposes you to:

  • A tax adjustment resulting in the regularization of sums due (with late penalties) ;
  • Fixed fines ranging from 1.5% to 5% on unreported amounts ;
  • Penal sanctions:
    • Imprisonment (up to 5 years, excluding aggravating circumstances)
    • A fine (up to 500,000 euros, excluding aggravating circumstances)
    • A prohibition on practicing an independent profession or running a business
    • Deprivation of civic, civil, and family rights
    • Confiscation orders.

For more information, we invite you to consult the following links:

3. Obligations of the professional seller

3.1 Obligation to declare oneself professional

If you are engaged in a professional activity, you must declare a status of "Professional Salesperson" on our site and add your SIREN number in the space provided for this purpose. This information must be specified when creating your Videdressing store.

Otherwise, pursuant to Article L 132-2 of the Consumer Code which sanctions deceptive commercial practices, you risk a penalty of imprisonment for two years and a fine of 300,000 euros.

As a professional you must register:

  • At the National Register of Companies to obtain your SIRET number and the APE code of your activity ;
  • At the professional register corresponding to your activity (Commerce and Companies Register, Trade Register, etc.).

3.2 Obligation to declare income to social and fiscal administrations

As a professional, you have the obligation to declare your income generated on our site to the tax and social services.

We remind you that tax fraud exposes you to :

  • A tax adjustment resulting in the regularization of sums due (with late penalties) ;
  • Fixed fines ranging from 1.5% to 5% on unreported amounts ;
  • Penal sanctions :
    • Imprisonment (up to 5 years, excluding aggravating circumstances)
    • A fine (up to 500,000 euros, excluding aggravating circumstances)
    • A prohibition on practicing an independent profession or running a business
    • Deprivation of civic, civil, and family rights
    • Confiscation orders.

We also remind you that refusal to contribute to social security exposes you to a third-class contravention (up to €450) and, in the event of a second offense, a fifth-class contravention (up to €1500). Added to this penal sanction is the obligation to regularize the debt with respect to the social security administration (contributions due & late payments).

In addition, you may be ordered to pay benefits: Insurance funds that have paid long-term sickness benefits or work-related accidents may seek reimbursement up to the level of unpaid contributions and membership dues.

For more information, please consult the following links :

3.3 Obligation to respect the law of consumption

If you are a professional seller and offer your goods or services to individuals, you are required to respect consumer protection law, in particular :

Implement fair practices (Article L121-1 of the Consumer Code)

Commercial practices that you implement in the context of your activity on our site must be fair, i.e. they must not abusively aim to influence the choice of the consumer to engage in a transaction with you.

There are two categories of unfair commercial practices, which we invite you to consult by clicking on the following links :

Obligation to communicate certain information to consumers

You must indicate to consumers in a clear and understandable way :

  • Your name or corporate name, registered office address, and SIREN number ;
  • Your telephone and e-mail contact details through which we can actually get in touch with you ;
  • The essential characteristics of the product ;
  • The total cost of the product ;
  • The flat delivery rates stipulated in our General Conditions ;
  • The payment terms stipulated in our Terms and Conditions ;
  • The delivery terms stipulated in our Terms and Conditions ;
  • The existence of the right of withdrawal and its terms and conditions.

Upon or before delivery, on a written support or on any other durable medium, it shall be necessary to provide the consumer with:

  • Confirmation of previously given information (your name, contact details, shipping costs, etc.) ;
  • Information on the terms and conditions of the right of withdrawal ;
  • Address of the supplier's place of business where the consumer can send his or her claims ;
  • Information on after-sales service and commercial guarantees.

For more information about your obligations to inform consumers, we invite you to consult the following links :

Respect the right of withdrawal of the consumer (Articles L221-18 and following of the Consumer Code)

When a professional sells an item to a consumer, the seller must imperatively inform the consumer of the procedure for exercising his or her right of withdrawal (duration and start date of the withdrawal/return period, refund of the product, payment of the costs of return, general conditions).

If the professional does not provide information on the withdrawal period, this can be extended to twelve months, and you risk an administrative fine of up to €15,000 for a natural person and €75,000 for a legal person.

II. Your Rights on Videdressing

1. Your rights as a regular user

In accordance with the General Data Protection Regulation (GDPR) in force since May 25, 2018, you have the right as a user of our site to the protection of your personal data.

For more information, please read our Privacy Policy.

2. Your rights when buying from an individual seller

2.1 Money back guarantee

On Videdressing, you benefit from a money back guarantee of 48 hours, for any order placed with a particular seller.

This guarantee consists in the possibility for a buyer unsatisfied with his order to declare, within 48 hours of receipt (including weekends and public holidays), his dissatisfaction and the reasons for his dissatisfaction according to the procedure described in Article 5 of the General Conditions.

2.2 Authenticity guarantee

Videdressing provides buyers with a Guarantee of Authenticity allowing the buyer to return his or her purchased item in case of doubt regarding its authenticity for a physical check in the Videdressing premises. The return may take place at any time, including after finalization of the transaction.

2.3 Hidden defects guarantee

In accordance with Article 1641 of the Civil Code: "The seller must honour the guarantee if the purchased item has defects that render it unsuitable for the use for which it is intended or reduce such use so much that the buyer would not have acquired the item or would have been only willing to pay less, had he or she been aware of the defects. »

The aggrieved buyer has the right either to obtain a full refund of the selling price as well as any additional costs incurred (such as delivery costs) for the return of the item, or keep this item in exchange for a reduction of the price. The buyer has the right to exercise this right for two years from the date of delivery and it is his or her responsibility to prove that the defect existed at the time of delivery.

3. Your rights when buying from an professional seller

3.1 Conformity guarantee

When you buy a product from a professional seller, the latter must guarantee against any lack of conformity existing before the purchase, i.e. when:

  • The item is not usable for the normally expected use of a similar good ;
  • The item does not correspond to the description given by the seller ;
  • The item does not have the qualities announced by the seller or agreed with you.

The defects may come from the goods itself, packaging, instructions, or installation when this has been the remit of the seller or carried out under their responsibility.

This guarantee applies only to movable items, such as consumer goods, and covers the refund or repair of the defective goods.

It should be noted that, in addition, the professional can offer you a commercial guarantee, which is optional. When a seller cites a "one-year guarantee" (or another term), this usually refers to the commercial guarantee.

In accordance with Article L217-7 of the Consumer Code, the legal guarantee of conformity is valid for two years from the date of delivery of the product to the buyer. It is recommended to the buyer to keep the proof of purchase during the whole duration of the guarantee in order to be able to activate it more easily in case of need.

The buyer must notify the seller of the defect within this period and any defect having occurred within two years from the date of delivery is deemed to have existed upon delivery, unless it is incompatible with the nature of the product itself.

When goods or a service are offered by a non-professional or a consumer, you do not benefit from the legal guarantee of conformity of the goods mentioned in articles L. 217-4 and following of the Code of the consumption.

3.2 Hidden defects guarantee

In accordance with Article 1641 of the Civil Code: « The seller must honour the guarantee if the purchased item has defects that render it unsuitable for the use for which it is intended or reduce such use so much that the buyer would not have acquired the item or would have been only willing to pay less, had he or she been aware of the defects. »

The aggrieved buyer has the right either to obtain a full refund of the selling price as well as any additional costs incurred (such as delivery costs) for the return of the item, or keep this item in exchange for a reduction of the price. The buyer has the right to exercise this right for two years from the date of delivery and it is his or her responsibility to prove that the defect existed at the time of delivery.

3.3 Right of withdrawal of the consumer (Articles L221-18 and following of the Consumer Code)

In accordance with Law 2014-344 dated 17 March 2014, known as Hamon Law and applicable to professional sellers, buyers dispose of fourteen days from the effective delivery of the article to withdraw, and an additional fourteen days to return the item to the professional seller.

To exercise the right of withdrawal in a valid manner, the buyer must inform Videdressing Customer Service within fourteen days by declaring his or her dissatisfaction on the Site from within his or her account: My Account > My Purchases > My Current Orders > Return Article.

The buyer can also choose to complete and transmit online the withdrawal form provided on the site. The form can also be included in the return package of the Article.

You will find this withdrawal form here.

If the buyer exercises his or her right of withdrawal, the professional seller must refund the goods (and their delivery costs) within fourteen days after the day of withdrawal or after recovery of the goods or receipt of evidence of the processing of their return. The return costs remain the responsibility of the buyer.

4. Right to assistance in case of dispute

4.1 Videdressing Support

If a dispute arises as part of a purchase from a particular vendor, you can submit a complaint to Customer Service by clicking here.

4.2 Mediation Assistance

For the resolution of any dispute following a purchase from a professional seller, Videdressing, through the Web site https://landings.videdressing.us published by LBC France, adheres to the e-Commerce and Distance Selling Federation (FEVAD) and the e-commerce mediation service (60 rue la Boétie - 75008 Paris) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – contact@fevad.com.

The buyer will have the opportunity to be assisted by a Mediator, in the event that a consumer dispute in connection with an order made to a professional would not have been settled following an initial claim.

To this end, the buyer must make a written request to Videdressing Customer Service, in accordance with the provisions of Article L. 616-1 of the Consumer Code concerning the amicable settlement of disputes.

To find out about the referral procedure for the Mediator, click here.